Privacy Policy ("Guideline") outlines Codon Software Private Limited's ("EzRep" and "eCommerce", "we" or "us") process in relation to the storage, use, processing, and disclosure of data that you have chosen to share with us when you access our website https://retailtrac360.com and mobile applications "EzRep" and "eCommerce" (in a whole, the "Solution"), or data that we may have access to in relation to your use of the Services.
At RetailTrac and apps associated EzRep and eCommerce, we are committed to protecting data and respecting your privacy. Please read the following terms of the Guideline carefully to understand our policies regarding your personal data and how we will treat it. This Guideline sets out the basis on which any personal data we collect from you, we collect about you, or that you provide to us, will be processed by us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data that is not relevant for EzRep operations.
We may collect, use, store and transfer different kinds of data about you to provide you with or in connection with the Services. Such data includes:
data pertaining to your identity and profile-related data, such as your first and last name, username or similar identifiers, passwords, location information while being on SalesDuty, orders, feedback, survey responses, etc.;
contact details, including email addresses, phone numbers, delivery addresses, business addresses, etc.;
technical data includes IP addresses, browser types and versions, time zone settings and locations, operating systems, and other technology on the devices you use to access the platform;
usage data including information about how you use our Services; and
We also collect, and use aggregated data such as statistical or demographic data for better analytics. Aggregated data could be derived from your personal data but is not considered personal data under applicable laws. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Services.
Where we need to collect personal data by law, or under the terms of the arrangement we have with you, and you fail to provide that data when requested, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services, but we will notify you if this is the case at the time.
We use different methods to collect and process data about you.
Information you provide during account creation - This is the information (including identity, contact, and marketing and communications data) you consent to giving us about you when you create a Profile or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the Services, or share data through the Services, through other activities commonly carried out in connection with the Services, and when you report a problem with the Solution and our Services. If you contact us, we will keep a record of the information shared during the correspondence.
Information we collect about you and your device - Each time you visit our Solution or use one of our Services, we will automatically collect personal data including device and usage data. We collect this data using cookies and other similar technologies. We also collect location based information as that is critical to track the distance travelled. This information is only while "SalesDuty" is turned ON.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.
You understand that when you consent to providing us with your personal data, you also consent to us saving the same in our database. You are aware that by using our Services or creating an account on the Solution, you authorise us, to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services. Also, while using EzRep the location information is automatically collected to track the distances and to see the locations of representatives to better service customers.
You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Guideline or the Terms, or in order to comply with any applicable laws and regulations.
In general, we will not disclose personal data except in accordance with the following purpose/activity:
As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored at countries other than India. This may happen if any of our servers are from time to time located in a country other than India, or one of our service providers is located in a country other than India. We may also share information with entities of countries other than India. These countries shall be subject to data laws of their respective countries.
If you use the Services while you are outside India, your information may be transferred to a country other than India in order to provide you with the Services.
By submitting your information and personal data to us, you agree to the transfer, storage, and/or processing of such information and personal data outside India in the manner described above.
Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers and affiliates ("Third Party Services"). Please note that the Third Party Services, that may be accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.
We use third-party user experience improvement services (including but not limited to those provided by Google Inc and/or its affiliates) and applications to better understand your behavior on the Services.
The information collected includes (but is not limited to):
preferences; and
interests.
Your relationship with these third parties and their services and tools is independent of your relationship with us. These third parties may allow you to permit/restrict the information that is collected. It may be in your interest to individually restrict or enable such data collections.
The place of processing information depends on each third-party service provider and you may wish to check the privacy policy of each of the service providers to identify the data shared and its purpose. You will be subject to a third party's privacy policy if you opt in to receive communications from third parties. We will not be responsible for the privacy standards and practices of third parties.
We use cookies and/or other tracking technologies to distinguish you from other users of the Services and to remember your preferences. This helps us to provide you with a better user experience when you use our Services and also allows us to improve the Services.
We collect data by way of 'cookies'. Cookies are small data files which are sent to your browser from the Solution and are stored on your computer or device (hard drive). The cookies shall not provide access to data in your computer or device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Services and provide you with an user-friendly service. The cookies shall enable you to access certain features of the Services. Most web browsers and devices can be set to notify when you receive a cookie or prevent cookies from being sent. If you do prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Solution or try to access some of the Services.
Additionally, you may encounter cookies or other similar devices on certain pages of the Services that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities in relation to the Services, we may collect such information into a file specific to you.
We implement certain security measures including encryption, firewalls, and secure socket layer technology to protect your personal information from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). However, you agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Services, you agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password secret. We ask you not to share the password with anyone.
You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your account on the Solution.
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
We keep our Guideline under regular review and may adapt this Guideline from time to time, at our sole discretion.
The terms of this Guideline may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. The new Guideline may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Services.
You may contact us at help@retailtrac360.com with any enquiry relating to this Guideline or an enquiry relating to your personal information (including reviewing or updating). You can also do so by writing to our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below:
Name: Grievance Officer
Email Address: support@retailtrac360.com
Address: Codon Software Pvt Ltd
161/1, Road No: 13A, Jubilee Hills
Hyderabad, Telangana 500033
Mobile-based solution for business owners to enable recording of Inventory, Sales, Leads, Customers, Meetings, Expenses, Service Requests digitally across the globe.